Privacy Policy

1. Introduction

Welcome to LumaHQ! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at privacy@lumahq.com.

When you visit our website https://lumahq.com, and use our services, you trust us with your personal information. We take your privacy very seriously. In this privacy notice, we describe our privacy policy. We seek to explain to you in the clearest way possible what information we collect, how we use it and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when registering at the Services expressing an interest in obtaining information about us or our products and services, when participating in activities on the Services or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make and the products and features you use. The personal information we collect can include the following:

• Name and Contact Data. We collect your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials. We collect passwords, password hints, and similar security information used for authentication and account access.
• Payment Data. We collect data necessary to process your payment if you make purchases, such as your payment instrument number (such as a credit card number), and the security code associated with your payment instrument.

3. How We Use Your Information

We use personal information collected via our Services for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

• To facilitate account creation and logon process.
• To send you marketing and promotional communications.
• To send administrative information to you.
• Fulfill and manage your orders.

4. Information Sharing

We only share and disclose your information in the following situations:

• Compliance with Laws. We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights. We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities.
• Vendors, Consultants and Other Third-Party Service Providers. We may share your data with third party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work.

5. Information Retention

We keep personal information only for as long as reasonably necessary for the purposes set out in this privacy policy, unless a longer retention period is required or permitted by law, accounting obligations, audit requirements, dispute handling, security, backup recovery, or other legitimate business purposes.

Because LumaHQ is an accounting and bookkeeping product, business records, invoices, quotes, receipts, bills, reports, audit logs, and related private document files may be retained after an account or workspace is closed. Our production infrastructure is designed to retain accounting document versions for up to 14 years unless a different period is required or permitted.

If an account or workspace is deleted or becomes inactive, we may first disable access and archive or soft-delete the workspace while retaining accounting records for the applicable retention period. When retention is no longer required or permitted, we will take reasonable steps to delete or de-identify the information.

6. Information Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure.

7. Contact Us

If you have questions or comments about this policy, you may email us at privacy@lumahq.com or by post to:
LumaHQ Pty Ltd
Sydney, NSW
Australia